Returns & Exchanges

Due to the perishable nature of our premium grass-fed meats, we cannot accept returns; however, if your order arrives damaged or fails to meet our quality standards, we are committed to providing a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your meat products and the condition of the insulated packaging to ensure everything is correct and still at a safe temperature.

• 2.
  Document Issues

  In the unlikely event of a problem, please take clear photographs of the product, the packaging, and the courier label as evidence for our quality control team.

• 3.
  Contact Customer Support

  Email our Swaledale support team within 24 hours of delivery with your order number and documentation to initiate a claims process for perishables.

• 4.
  Resolution Process

  Our butchers will review your claim immediately and, if approved, we will process a replacement delivery or a refund to your original payment method within 3-5 business days.